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Posted: 04.16.2003
That's the way, un huh un huh, I like it
Y'know, I am so sick and tired -- as a designer -- of petty little shits expecting each and every site to look their way. Or else. Just because you like to read the web at a 1600x1200 resolution with four tiled browser windows open at once, does not mean the rest of the web lives in your little world. In fact, you know what -- less than 3% of my site viewers are at that resolution. I personally think Times New Roman at 14-pt looks like ass. For crimeny's sake people, CNN uses Arial! Stacy did a fabulous job with The Command Post. In my opinion, this design just kicked it up another notch and took it from "great resource" to "professional resource". Maybe I've just spent one too many weeks designing for warbloggers -- and yes, they pay the bills -- and no, I probably shouldn't be saying this in a place they can find it. But I'm freakin' tired of "change it to my way or no way" from every person that comments on the design once it goes live. EACH of them has their own special little list -- and each of them expects it to be met or they're turning tail and leaving. So guess what. Go. Don't let the door hit you on the way out, you whiny little brats. Pick up your expensive play toys and keep on surfin'.

The following was sent to a critic of a design I did over the weekend. I think it's worth passing along...


Any design that I do for a client (read: not myself) has to be optimized for 800x600 viewers. Has to be -- no exceptions. About 25% of web surfers still use that resolution. If you view <insert name here's> site at that resolution, there is absolutely no extra space on either side of the main column. And in the design I did -- it's really a "fixed pixel" kinda deal, so doing percentages to tie up the whole browser based on viewing size aren't an option either. It would throw off the rest of the design as the site scaled up and down accordingly. In most blogs that we design for Sekimori, we use a hard-fixed pixel design, because they are optimized for most browsers. It's virtually impossible to code for IE (5.5, 6.0 and Mac), Mozilla, Opera, Netscape, Safari...etc...and keep everyone happy. So if you can force a design to stay the same in most if not all of the above, you do so. And I did.

Just as you would complain about a design being too "narrow" for your tastes viewing at 1600 wide, <insert name here> would receive an onslaught of mail complaining about the opposite from the 800 viewers if it were any wider and they had to scroll. For instance, in my own stats -- I have 53.29% of my viewers in 1024x768, 25.62% of my viewers at 800x600, and only 2.48% (less than three percent) in 1600x1200. I'd rather have three people out of 100 complain, than twenty-five. And that said, my current default skin has a slight scroll on 800x600. I created a second, scaled-down version of that Mae West design for the 800 crowd. I made myself happy first, because I'm allowed to do so at my own site -- while creating another option to keep others from yelling at me as well.

But you can't make everyone happy. You just can't.

<steps down from soapbox>



Hey boy take a look at me...let me dirty up your mind...



"You can't please everyone, so... you got to please yourself" - Ricky Nelson in Garden Party. I live by this saying at work with the intranet sites I maintain. I've gotten some great praise and also some serious criticism. I thank them all and move on; I know I don't have a good sense of design (my site's skins are patterened after skins from MyWay.com), but I try. Perhaps if your customers wanted something specific they should learn a bit about HTML and modify the code themselves; otherwise, they get EXACTLTY what they originally asked for with no modifications.

¤ ¤ credit: BillH | 04.16.03 at 10:31 PM | link--this ¤ ¤

Well said robyn.

Content and usability are key, but there is nothing wrong with a professional appearance, especially when it is configured to appease most browsers and operating systems.

It's almost like working for an e-commerce company and having to listen to the Sales division beg for whiz-bang without understanding a lick of how it all works. Hey wait, I've done that ;)

I personally think the new site looks great, and see no usability issues (i.e. extra click...more content begets better organization...and better organization is an inherent need for greater usability).

Kudos to sekimori and you for standing up for the good work coming from there (and yourself) :)

¤ ¤ credit: adi | 04.16.03 at 10:36 PM | link--this ¤ ¤

I. Love. You.

¤ ¤ credit: Sekimori | 04.16.03 at 10:37 PM | link--this ¤ ¤

3 words: "Piss on 'em."

Whoever said "The customer is always right" couldn't have been more wrong.

¤ ¤ credit: Mike | 04.16.03 at 10:37 PM | link--this ¤ ¤

It is disheartening to read all the negative comments, but I think in the end people will understand why we did what we did.

ANd what we did was hire the best freaking design company in the world.

And i love robyn.

¤ ¤ credit: michele | 04.16.03 at 10:51 PM | link--this ¤ ¤

The design looks great to me! I dont see the problem, maybe someone needs to show those people how to make their fonts bigger in the browser if they are too small. From reading those comments it seems those people just dont like change and now have to learn something new... boo freaking hoo... change is good, it stimulates the mind and make you think. And for the record my laptop is 1600x1200 and I have no problem reading web sites designed for 800x600. Even my site as a skin designed for that.

¤ ¤ credit: jay | 04.16.03 at 10:54 PM | link--this ¤ ¤

The hilarious thing is it's a variable width blog...it will expand or contract for any size browser. They can all bite my ass.

No, wait...that's a privelege, not a punishment!!!

¤ ¤ credit: Sekimori | 04.16.03 at 11:04 PM | link--this ¤ ¤

¤ ¤ credit: robyn | 04.16.03 at 11:07 PM | link--this ¤ ¤

Besides, you can tell your browser to ignore the stylesheets all together. I try to accomodate people too (recently I made some changes to accomodate someone using Opera 6 because my links wouldn't work in their browser -- I think it was one of the javascripts -- and I removed the line-height designation alltogether because I personally think line-height screws everything up, especially resizing fonts) but after a certain point people can take a hike.

And I know what you mean about customers having unrealistic expectations, and they are mostly based on ignorance of just what goes into web site design and how things look on computers. People are still hung up on the dead tree world; they don't seem to understand that web pages on a computer will never look just like a printed page, ever. I designed a web page for my boss's husband's music business and I got used to them calling me and telling me to change something because the website looked different on their home computer, which has a better (and larger) monitor than the one at work I use to build their pages. And they are always getting new ideas... (grimace)

¤ ¤ credit: Andrea Harris | 04.16.03 at 11:40 PM | link--this ¤ ¤

How the fuck can they see anything at that resolution?

¤ ¤ credit: melly | 04.16.03 at 11:49 PM | link--this ¤ ¤

"took it from "great resource" to "professional resource".

Humbly bows before the great ones. ;)

¤ ¤ credit: LillyAnne | 04.16.03 at 11:55 PM | link--this ¤ ¤

preach it sista :)

¤ ¤ credit: gnome-girl | 04.16.03 at 11:59 PM | link--this ¤ ¤

Very well said.

¤ ¤ credit: Lisa, Gal of Unix | 04.17.03 at 12:06 AM | link--this ¤ ¤

I agree, well said. I get tired of seeing (and reading) things at other blogs I visit about how the font size has to be a certian size (8pt or smaller sometimes! Sheesh.), and that your page has to have a really contrasting (and eye-straning) color scheme to be considered "good". Blah.

¤ ¤ credit: Marie | 04.17.03 at 12:13 AM | link--this ¤ ¤

i'm one of those poor saps who's at 800x600... i love people who consider us when designing their page.

no matter what you put out there, there's always gonna be somebody bitching and moaning about the little things. it's a fact of life.

¤ ¤ credit: mikey | 04.17.03 at 12:45 AM | link--this ¤ ¤

My husband's computer is at that 1600 resolution and I don't know how he can stand looking at that. I have to squint half the time.

That was very well said, Robyn. Hey, if they don't like it, let them try and see if they can do any better.

¤ ¤ credit: Kathy | 04.17.03 at 01:05 AM | link--this ¤ ¤

The people I know who do that largest-resolution thing do it so they can crowd the most open program windows onto their desktops and show off how much RAM they have and what multitasking mofos they are.

¤ ¤ credit: Andrea Harris | 04.17.03 at 01:48 AM | link--this ¤ ¤

I forgot to add: and they are all guys too. :D

¤ ¤ credit: Andrea Harris | 04.17.03 at 01:59 AM | link--this ¤ ¤

I think the new look over at The Command Post is awesome... very well done

¤ ¤ credit: Aurora | 04.17.03 at 02:07 AM | link--this ¤ ¤

Well said Robyn, give em heck! :)

¤ ¤ credit: Shane | 04.17.03 at 06:51 AM | link--this ¤ ¤

Geez. What a bunch of whiners over there. I've never read anything like those comments. Talk about your flat world with me at the center viewpoint. Waaah.

FWIW, Robyn, the latest beta of Safari is greatly improved and your site (and more importantly :-), mine) look fine.

¤ ¤ credit: craig | 04.17.03 at 01:01 PM | link--this ¤ ¤

Why do I use 1600x1200?

1) because thats what my laptop lcd is.
2) because I like having the real estate available
3) i have better than 20/20 vision and I have no problem reading it.
4) everyone else complains about it... well its not their laptop. so pffffft

I've never complained about a web site size or anything else. I also understand that web sites are designed for the majority and I have no problems with that. I dont know what those other peoples problems are.

At work I do have a 1280x1024 lcd screen which is still probably over the norm but the same rules apply as above. =]

¤ ¤ credit: jay | 04.17.03 at 01:20 PM | link--this ¤ ¤

I'm with Jay. 1600x1200 on my Latitude with Attitude ROCKS. I love being able to have two 800 wide windows open side by side! I'm proud to be a 3%'er! But I would never complain about someone's design.

¤ ¤ credit: Christine | 04.17.03 at 03:39 PM | link--this ¤ ¤




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