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Posted: 04.05.2003
I'm givin' him somethin' he can feel
Todd and I both worked at JC Penney during college. We had about the most liberal return policy on the planet. I was amazed at some of the things that were accepted. Normally I could handle a return on my own. But a few caused me to page a supervisor...

Like the time a woman brought in a pair of Rocky Mountain jeans she'd worn to the rodeo and then decided that she didn't like the fit. She wanted to exchange for another pair. Oh excuse me, did I say "to" the rodeo? She was actually in the rodeo. The jeans had dirt stains (at least I hope it was dirt) all over them. Return accepted. New pair placed in bag for free. Hey, it saves on laundry expenses I guess... Another time a woman brought in a pair of Levi's. She was unhappy with the way they'd held up after washings. Repeated washings. They had a hole in the knee. They had frayed hemlines. They'd probably been covering her fat ass for at least 10 years based on the style and color. But because Levi flat-out gave JC Penney a certain dollar amount on any return, the woman walked out with a brand new pair at 20% off.

I could go on and on... But never in all my days at JC Penney do I remember company policy deeming this acceptable. My how things have changed in today's economy!

Hey boy take a look at me...let me dirty up your mind...

I knew that Nordstrom's had some pretty liberal return policies (like the famed snow tire incident), but didn't know about JC Penney's. Thanks for the tip ;)

¤ ¤ credit: courtney | 04.05.03 at 02:05 PM | link--this ¤ ¤

I used to work in penneys portrait studio, and people always thought that the return policy applied to them also..."Yeah, um heres some portraits that I had taken 5 years ago, and i was fat then so I want to return them!" uhhh don't think so! some people!

¤ ¤ credit: Zoe | 04.05.03 at 02:05 PM | link--this ¤ ¤

WOW,now that really is someone with a short fuse !

¤ ¤ credit: Tammie | 04.05.03 at 02:47 PM | link--this ¤ ¤

Some people really do
take the piss don't they..

¤ ¤ credit: Sonia | 04.05.03 at 03:38 PM | link--this ¤ ¤

I worked at JCPenney for four years, so I completely know where you're coming from!

We had a woman come in. Her elderly mother had passed away, and had been one of the "hoarding" types. She came in with shopping carts - several - FULL of 5- to 10-year-old merchandise, still with tags, all with receipts... and we took it all back, Every bit.

¤ ¤ credit: Jennifer | 04.05.03 at 03:53 PM | link--this ¤ ¤

That's what the guy gets for trying to return a knife he claimed wasn't sharp enough to cut butter.

A guy that used to work for me would return work boots to Walmart every month for new ones. After he divulged that bit of information we did our best to assign him jobs that would mess his boots up.

¤ ¤ credit: a different Bill | 04.05.03 at 06:21 PM | link--this ¤ ¤

Wow. I never had that happen to me while *I* worked at JCPenney (thank goodness)... yet another thing we have in common you guys!

¤ ¤ credit: Angel | 04.05.03 at 09:34 PM | link--this ¤ ¤

Well, I never worked at JC Penney. But, when I was at the grocery store recently to cash a check, the lady in line ahead of me at the service counter was returning a four pack of light bulbs. The guy behind the counter asked her what the problem was. All she said was, "they burned out." He gave her the money back. I couldn't believe it.

¤ ¤ credit: Marie | 04.05.03 at 11:50 PM | link--this ¤ ¤

I worked at JC Penney too! When I was in the bath dept a woman returned a bag of wet towels. She said she washed them and they linted up her washer so bad she was afraid to dry them. (Huh?!?!?) We took them back!

¤ ¤ credit: amy | 04.06.03 at 02:47 AM | link--this ¤ ¤

I worked at JCP after Jason was born - a man brought in a pair of JCP brand jeans from the late '60s that he wanted to return! Over 20 years old! The catalog department manager collected old merchandise though, so she paid him $20 from her own wallet for them - everyone was happy, and she had a pair of jeans with the tags still on them!

¤ ¤ credit: Christine | 04.06.03 at 03:19 PM | link--this ¤ ¤

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