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Posted: 05.08.2003 Meep meep!
Please make sure that you're no longer writing wholly.matrimony@verizon.net -- that was never really our e-mail address anyway. Verizon "branded" their DSL accounts with the SMTP servers, and there was no getting around it. Even though we'd force a reply-to address with Outlook, not all mail clients would catch it.
We lived in a Road Runner test market in St. Pete, and were one of the first 500 customers in Tampa Bay to have it. We loved it. But when we moved up here to the 'burbs, the only high-speed options at the time were Verizon and Earthlink DSL. We never bothered to switch to Road Runner when they started offering it in our area last year, because we have DirecTV and (at the time) DSL was working fine. After our last major DSL outage -- over six of them in three month's time -- we realized that was no longer the case and said "funk 'dat". Hasta la bye-bye Verizon! Outages over 3 days were becoming the norm, they couldn't tell us why they were occurring, where the outages where located, or how long they would continue. And because Todd is a smarty-smart and knew how to do all the modem tests before calling in, there was literally nothing they could do for him when he did put in a support call. Send someone to the house? Fuhgetaboutit. They would take our number and tell him to wait for a "level four" tech support call. During each of the major outages, the phone never rang a single time -- one outage was five days long! Well the Bright House / Road Runner guy just left and now I'm zoom-zooming along again. I forgot what bliss it is to write an e-mail and not have to check: Options → Have replies sent to → Send message using Road Runner doesn't brand you with their SMTP server. Oh happy day!  I think I would have waited for the DSL people to send a guy over...then sacrificed him to internet gods. Gratz. :) ¤ ¤ credit: Mike | 05.08.03 at 02:59 PM | link- -this ¤ ¤ Verizon doesn't make housecalls, or I so would have! They didn't even send someone here to install our DSL initially. It all came in a kit in the mail. ¤ ¤ credit: robyn | 05.08.03 at 03:01 PM | link--this ¤ ¤That is good to know about Road Runner. We are moving to an area that has RR. ¤ ¤ credit: Kathi | 05.08.03 at 04:51 PM | link--this ¤ ¤Can you believe that we are less than 10 miles out of Boston, and we can't get DSL here AT ALL? This damned town has the most antiquated phone lines! We're using Verizon dial-up now, with no problems...but we'll remember you if and when we do move someplace that offers DSL! ¤ ¤ credit: christine m. | 05.08.03 at 05:39 PM | link--this ¤ ¤How is it you guys can have Roadrunner AND DirecTV at the same time? Our local offices told us it was impossible without installing an "A/B" switch; meaning you either play on the net, or watch TV! Something i should know? ¤ ¤ credit: Stephanie | 05.08.03 at 06:45 PM | link--this ¤ ¤We were worried about that, too -- and called twice to make sure it wouldn't interfere. It was something we'd really stressed over, but it wasn't a problem at install. He ran an underground cable from the lines near the curb to our computer room window, drilled a hole through the wall to make a new cable jack directly to the outside where the cable he laid came up (behind a bush), and ran the cable modem cord right in the house through the outside wall. Took the guy less than 2 hours total. Our cable modem line is completely separate from the "cable" system in the house our DirecTV runs through. It was a free install, too -- no additional charge for any of that. ¤ ¤ credit: robyn | 05.08.03 at 07:13 PM | link--this ¤ ¤Road Runner just rocks. I was looking to switch to Verizon for the static IP they promised when I moved, but since you've given me a heads up, I think I'll stick with RR. ¤ ¤ credit: a different Bill | 05.09.03 at 12:09 AM | link--this ¤ ¤
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All old ping links have been removed from this blog. Die spammers, die!
Psssssst...pass it on!
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